Privacy Policy
Last updated: 4 September 2026
This Privacy Policy explains how SOLBANA collects, uses, stores and discloses personal information when you visit solbana.com, place an order, contact us or otherwise interact with our services.
Information we may collect
Depending on how you interact with SOLBANA, we may collect contact details; billing and shipping information; order and transaction information; account information; customer-service communications; device and browser information; IP address; and cookie, analytics and website-usage data. Payment details are generally processed by our payment providers rather than stored directly by SOLBANA.
How information is collected
We may collect information directly from you, automatically through the website and similar technologies, and from service providers that help us operate our store, process payments, prevent fraud, fulfil orders, analyse site performance or deliver advertising.
How we use personal information
We may use personal information to process and deliver orders, provide customer support, operate and improve the website, prevent fraud and protect security, comply with legal obligations, analyse performance, and provide marketing or advertising where permitted by law and consistent with your consent or privacy preferences.
Service providers and disclosure
We may disclose information to service providers that help us operate SOLBANA, including Shopify, payment providers, fulfilment and shipping partners, customer-service providers, analytics providers and advertising platforms such as Google or Meta where those services are enabled. We disclose information only where reasonably necessary for those services, where you direct us to do so, or where permitted or required by law.
Cookies, analytics and advertising
We and our service providers may use cookies, pixels and similar technologies for essential website functions, preferences, analytics and advertising. For more information, see our Cookie Policy. Where available, you can also use our Your Privacy Choices page to manage certain targeted-advertising or data-sharing preferences.
International processing
Because SOLBANA uses global technology, payment, advertising, fulfilment and shipping providers, personal information may be processed in countries other than your own. We take reasonable steps appropriate to our circumstances to work with providers that maintain privacy and security protections and to handle information in accordance with applicable law.
Data retention and security
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order administration, legal and accounting obligations, fraud prevention and dispute resolution. We use reasonable technical and organisational safeguards, although no online system can guarantee absolute security.
Your privacy rights
Depending on where you live and which laws apply, you may have rights to request access to or correction of personal information, request deletion in certain circumstances, object to or restrict certain processing, or opt out of certain targeted advertising or data sharing. Australian customers may have rights under the Privacy Act 1988 and the Australian Privacy Principles where those laws apply to SOLBANA.
Privacy complaints and requests
To make a privacy request or complaint, email support@solbana.com. We may need to verify your identity before completing a request. If applicable law gives you a right to complain to a regulator, you may also contact the relevant privacy authority.
Children
Our services are not directed to children and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, technology, services or legal obligations. The current version will be published on this page with an updated date.
Contact
Privacy enquiries: support@solbana.com.