Shipping & Delivery
We want delivery information to be clear before you order. The destinations, shipping methods, charges and delivery estimates currently available for your order are confirmed at checkout based on your delivery address. If checkout does not offer a shipping method for your destination, SOLBANA is not currently able to accept delivery to that address.
Order processing
Most SOLBANA orders are prepared for dispatch within 3–5 business days. Processing may take longer during launches, promotional periods, public holidays or where a style requires additional fulfilment time. If we become aware of a material delay affecting your order, we will contact you where reasonably possible.
Estimated delivery times
Delivery time after dispatch varies by destination, shipping method, parcel weight, carrier network, customs processing and peak periods. The delivery estimate shown at checkout for your order should be treated as the most relevant estimate. Delivery estimates are not guarantees.
Shipping charges
Shipping charges can vary by destination, service, quantity and parcel weight. The applicable shipping charge is displayed at checkout before payment.
Tracking
When tracking is available, we will send tracking details after dispatch. Tracking can take 24–48 hours to begin showing movement after a carrier receives the parcel.
Split shipments
Items in the same order may occasionally be dispatched separately. If this happens, you may receive more than one tracking number and parcels may arrive at different times.
Customs, duties and taxes
For destinations where international delivery is available, duties or import taxes may be collected at checkout or charged by local authorities or the carrier on arrival, depending on the destination and checkout configuration. Where these charges are not collected by SOLBANA at checkout, the recipient may be responsible for amounts imposed by the destination country. See our Duties, Taxes & International Orders page for more information.
Address changes
Please check your shipping address carefully before ordering. If you notice an error, email support@solbana.com as soon as possible. We cannot guarantee an address can be changed once fulfilment has started.
Lost, damaged or significantly delayed parcels
If your parcel appears lost, arrives damaged or is significantly delayed, contact SOLBANA at support@solbana.com so we can investigate with the carrier or fulfilment partner and provide an appropriate resolution. If an item arrives damaged, please keep the packaging and provide photographs where reasonably possible.
Australian Consumer Law
Nothing in this Shipping & Delivery page excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Need help?
Email support@solbana.com or visit our Contact page.