Returns & Refunds

We want you to feel confident shopping with SOLBANA. This page explains our change-of-mind returns process and your rights if an item is faulty, damaged, unsafe, incorrectly supplied or not as described.

Change-of-mind returns

You may request a return within 14 days of delivery for eligible items. Items must be unworn, unwashed and unused, free from marks, scents and damage, and returned with original tags and packaging where reasonably possible.

How to request a return

Email support@solbana.com with your order number and the item you wish to return. Please wait for return instructions before sending an item back so we can identify and process your return correctly.

Return shipping

For approved change-of-mind returns, the customer is responsible for return shipping unless we confirm otherwise. We recommend using a tracked service. Original shipping charges are generally not refundable for a change-of-mind return.

Faulty, damaged, unsafe or incorrect items

If an item is faulty, damaged, unsafe, incorrectly supplied or materially different from its description, contact us as soon as reasonably possible. Include your order number and photographs where helpful. We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Australian consumers may be entitled to a repair, replacement, refund or another remedy where consumer guarantees are not met.

Sale and final-sale items

Items expressly marked final sale are not eligible for change-of-mind returns unless we state otherwise. This does not affect statutory rights relating to faulty, unsafe or misdescribed goods. Gift cards are not returnable except where required by law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow up to 10 business days for SOLBANA to process an approved refund after inspection, plus any additional time required by your bank or payment provider.

Exchanges

Direct exchanges may not always be available. If an exchange cannot be arranged, you can return an eligible item and place a new order for your preferred size or colour.

Contact

For returns or refunds, email support@solbana.com or visit our Contact page.